FAQ - Frequently Asked Questions
We’re here to make things easy. Start with our most asked questions.
MyCare is a user-friendly mobile application that allows SureCall team members to self-register, add dependents, file medical reimbursement claims, and track the approval or rejection status in real time.
All SureCall team members, full time and they have completed probation period. Once signed up, team members can also add their dependents for claim benefits.
Simply log in, go to the "Submit Claim" section, fill in the required details, upload the necessary documents (like bills and prescriptions), and tap submit.
Yes! You can easily track the status of your claim — whether it’s pending, approved, rejected, or paid — directly within the app.
Absolutely. We use end-to-end encryption and follow strict data privacy practices to ensure all your personal and health-related information is safe.
Yes! The app is completely free to download and use from both the Google Play Store and Apple App Store.
You can file claims for medical reimbursements as per SureCall's healthcare policy — including health prescription, dental and vision care. As long as they are within the spending limits.
Let’s download free from apple and play store
Your health, your claims — just a tap away. Download MyCare for free on the App Store and Play Store.
